Pythia provides you unique reporting tool for analyzing the macros usage activity in your Zendesk (via native Zendesk UI or Pythia apps).
Main advantages of Macros Reporting are:
- Get extended macros usage history beyond 30-day limit for last 120 days (or more upon request)
- See detailed statistics of usage across different Brands, Forms, Groups, and Agents
- Apply filters by Brands, Forms, Groups and Agents to drill down into your data
Macros Reporting Dashboard includes 3 charts:
- Total Macros Usage Timeline (an interactive timeline chart)
- Macros Timeline Usage by Brands / Forms / Groups / Agents (a heatmap-style table chart)
- Individual Macros Usage by Brands / Forms / Groups / Agents (a heatmap-style table chart)
Download the detailed overview of the dashboard (attached to this article).