Question
What filters are available, and how do they work?
Answer
The Macros Reporting app includes the following filters (all available on both the Usage and Performance tabs).
The filters are organized in two groups and work like follows:
- Ticket filters
- Time period – filters by time when macros were used (usage events); includes predefined periods and custom period setting.
- Brand – filters by brand, the ticket assigned to when the macro was used (Update brand).
- Group – filters by group, the ticket assigned to when the macro was used (Update group).
- Agent – filters by agent, who was the Updater when the macro was used (Update agent).
- Ticket form – filters by ticket form, the ticket assigned to when the macro was used (Update form).
- Macro filters
- Macro tags – filters the macros in the reports by tags in macros (added to the macros Actions).
- Click + icon on the right to expand this filter.
- Type in the name of the macro and press Enter (the added tag gets a blue background).
- After adding all tags, click Submit to apply the filter to reports.
- Macro tags – filters the macros in the reports by tags in macros (added to the macros Actions).
Make a note of these features of the filters:
- The Ticket filters do support multi-select (selecting more than one value).
- The Macro filters allow to include or exclude tags and work by OR logic (and only one operation exclude or include can be used - both operators not possible).