Pythia allows you to scale up CS agents and CS managers productivity. This is achieved via enhanced usage and management of answer templates (macros and shortcuts) – one of the most important productivity tools in Zendesk.
Below we provide a detailed comparison of Pythia and default Zendesk features and how agents and managers benefit from them.
Features |
Zendesk |
Pythia |
Value |
Basic Features |
|||
Reply Suggestions | – | Yes |
|
Apply or Submit | Apply only | Both |
|
Advanced Search | Titles only | Titles + Texts |
|
Quick Buttons | – | Yes (Support) |
|
Short Titles | – | Yes (Support) |
|
Advanced Features |
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Macros AutoApply | – | Yes (Support) |
|
Macros AutoSubmit | – | Yes (Support) |
|
Macros Usage Reporting | Up to 30 days (Enterprise feature) | Yes (Support) |
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