- Advanced Macros (app for Zendesk Support)
- Advanced Shortcuts (app for Zendesk Chat)
How does the change of the Reply suggestions work in Pythia?
Pythia detects the language of the incoming ticket/chat automatically but allows the agents to change it manually if needed.
- Once changed manually by the agent the language stays fixed until the next manual change
- After the language is changed the color of the language name gets orange.