Available for

• Advanced Macros (app for Zendesk Support)
• Advanced Shortcuts (app for Zendesk Chat)

Question

How does the change of the Reply suggestions work in Pythia? 

Answer

Pythia detects the language of the incoming ticket/chat automatically but allows the agents to change it manually if needed. 

• Once changed manually by the agent the language stays fixed until the next manual change
• After the language is changed the color of the language name gets orange.