Advanced Macros / Shortcuts

Setup & Settings

• Advanced Macros/Shortcuts – First Installation and Setup
• Set up Pythia app if you are an existing Pythia customer
• Update changed Zendesk credentials in Pythia app
• How to sync Zendesk macros/shortcuts to Pythia
• How to completely hide native Zendesk macros in Zendesk Support?
• How to hide/show 'Submit' button in Pythia apps

See all 7 articles

💬 Reply Suggestions

• Why I don't see some/any reply suggestions from Pythia in ticket / chat?
• How does the change of the language of Reply suggestions work in Pythia
• How to undo applied macro?
• How to improve the relevancy of replies suggestions from Pythia
• Hiding macros / shortcuts from reply suggestions in Pythia

🔍 Advanced Search

• How does Advanced Search work in Pythia?
• Pythia doesn't find several macros / shortcuts. Why?

🚀 Quick Buttons

• How to add aliases to Quick Buttons
• What is Quick Buttons feature
• How to set up Quick Buttons
• How to use Quick Buttons