Release Notes (Feb 2020 - Jun 2021)

The new app Ticket Classifier is live on Zendesk Marketplace!

Now you can easily start with automatic ticket categorization in any language - using our extensive domain sensitive topics taxonomies.
See app https://www.zendesk.com/apps/support/ticket-classifier-by-pythia/

Finally! Long awaited tip about optimizing macros usage in Zendesk is published now!
Read post https://blog.pythia.cc/posts/how-to-optimise-your-macros-usage-in-zendesk-zendesk-tip-1859caa411