Advanced Macros version - 2.1.6
Macros Reporting version - 1.2.2
Macros Performance dashboard live!
Now you can easily see how your macros are used per Tickets and Replies as well as how do they perform in terms of the ability to solve tickets with one reply (old good One-Touch Rate) and make your customers satisfied (CSAT Score).
Undo Subject action added
Now when you apply the Undo action to the macro it removes the Subject of the ticket too.
Dynamic Content changes syncing
Now any changes to Dynamic content items are properly synced to Pythia to show correct suggestions in Zendesk Support and Chat apps.