Current Pythia version – 2.0.0
Dynamic Content Support in Chat
Now our Chat app Advanced Shortcuts handles the dynamic content (stored inside Zendesk Support) if you are using it in your Chat shortcuts. Managing multilingual content in Support and Chat is now much easier!
Instant Macros re-suggestions
Now Advanced Macros app instantly re-suggests macros if your agents manually change Brand, Form, Group values in new or existing tickets.